The contest results for the best Russian IT project have revealed that one of the most important projects was that of I.T.'s project to equip the Moscow Metro with machines for automated passenger service when selling tickets for one and two trips, including the use of bank cards.
The Project of the Year 2013 contest is conducted by Global CIO, the largest community of CIOs in Russia. Its special feature is openness and accessibility: to participate, to discuss results, and to ask questions directly to participants. Also, any CIO registered on the Global CIO website can vote for the best project of the year. Projects are evaluated based on several criteria: scale of the project, its importance to the organization, technological complexity, and importance for the IT industry. This year, 133 projects were nominated that received the votes of more than 1,600 CIOs, members of the Global CIO professional community.
The project to equip the Moscow Metro with ticket machines received a special prize in the category "Important for the Community".
The main objectives of this project included: accelerating Moscow Metro passenger service, reducing queues at ticket counters, reducing the load on metro ticket cashiers, and using contactless bank cards in ticket vending machines.
I.T. developed and installed 1,200 machines in metro lobbies that have allowed the optimization of one of the most time-consuming operations, the purchase of tickets for one and two trips. One of the main requirements for the machines was their reliability, anti-vandalism design, and ease of use. In addition to ticketing functions, after modernization the machine design's versatility allows operations to top up Troika cards and use MasterCard PayPass contactless cards to make purchases.
"Using machines to buy tickets is a popular solution not only for the metro but also for the whole public transit system of a large city. The project to equip the Moscow Metro with ticket machines that accept cash and contactless bank cards has become a kind of pioneer in the field of automating the work of a public transportation company that handles large-scale customer service. Self-service kiosks have successfully removed the burden from cashiers, significantly reduced the cost of managing cash discipline and, most importantly, allowed millions of Moscow Metro passengers to make the process of purchasing tickets faster and more convenient," says Dmitry Vedev, Marketing Director of I.T. Group.