I.T. Departmental Systems (GC I.T.) has completed project which deployed the Artos electronic queue system in 14 large traffic police departments in Moscow, which render registration services, conduct driving tests and manage renewal of driver's licenses.
Moscow’s State Automobile Inspectorate has launched a project to furnish vehicle registration departments with state-of-the-art electronic queue systems, which is part of the initiative for development of Moscow Government Single Information Space, and is to facilitate registration of vehicles by citizens.
The 2012 autumn bidding has selected I.T.’s Departmental Systems unit as contractor for implementing this software & hardware electronic queue management solution in all major traffic police offices in Moscow. Today the electronic queue system is running in 14 major Moscow traffic police offices.
Artos software & hardware systems include dedicated software, information terminals, data display arrangements (display panels, creeping lines) and video surveillance system, which enable traffic police offices to control both waiting zones and premises, occupied by employees. Artos features the following functionalities:
- Configuration of schedule and time for query processing to be used by operators for each type of services
- Flexible management of requester flow
- Sequencing of all requester categories regardless of the purpose of a query
- Collection of operator performance and flow rate statistics
- Interoperability with external information systems
- Joining the queue in advance via internet and issue terminals
The results of the projects are that traffic police offices serve car owners only via electronic queue system, which enables even distribution of workload during the full workday, and informs visitors about queue progress.
Advance queuing for car registration process in traffic police offices is possible in the following ways: via terminals and on the Moscow state and municipal services web-portal. Each relevant section enables a visitor to choose the traffic police office and the time of the visit, i.e. day and time when the query will be made.
The system enables users to determine reception time and choose a more particular time to be served when at the office. Owing to this approach, visitors may be sure that they will be served at exactly the selected time. It’s notable, that each stage of service (submission of documents, inspection, second submission of documents, driving test phases) has accurate timing, which enables to anticipate overall office visiting time and plan your own time.
The Artos system has reduced the overall servicing time to 1.5–2 hours for visitors with no advance queuing, and to 1 hour for those, who have taken advantage of advance queuing functionality and completed the electronic from at Moscow’s government services web-portal.
Even during peak time, when car-dealers launch promotion campaigns, the Artos electronic queue management system was able to handle total flow of requesters, intending to register or unregister their cars. The receptions’ beginning and duration time was preserved, which prevented disorder in traffic police offices.
“The installed electronic queue management systems streamline the visitor reception process, reduce time for registration of vehicles, and, on the whole, improve inspectors' performance. Elimination of the “human” queue has not only made life easier for car-owners, but brought public service processes to a new better level. This experience has shown, that owing to the new system the number of visitors getting served has increased, while the likeliness of queue conflicts has actually reached zero point,” said Roman Mishurov, Lieutenant Colonel, Head of Moscow Vehicle Registration Department No. 5.