In November 2006, the leading Russian IT company I.T. Co. and the worlds most experienced software company, Cincom, have agreed to collaborate to bring customer facing solutions to the Russian market. International company Cincom has long-term experience of enterprise solutions including sales management, contact centre, document and content management.
I.T. Co will bring to market a variety of solutions addressing different business processes such as:
- Synchrony Contact Centre Management – multi-channel optimisation of incoming and outgoing contact centre calls to streamline processes and provide comprehensive customer information and analytics
- Centraspect Content Management – efficient enterprise wide identification, processing and archiving of large volumes of corporate information
- Cincom Socrates® Guided Selling – streamlined interactive selling to increase sales effectiveness from enquiry to order, including customised documentation
Jason Ayers, CIS Regional Director of Cincom comments, “ This is an exciting time to be entering the Russian market with the rapid development of consumer markets, such as the retail financial sector. Cincom's solutions are perfectly targeted at supporting the needs of organizations looking at providing a Customer Experience that excels. The Customer Experience is a key battle ground for service oriented organizations.”
“The rate of development of Russian companies engaged in high volume customer service, moves forward with the need for continuous improvements in quality and effectiveness of working with customers. Therefore, a large number of local companies are looking at further automation of front-office processes such as sales, marketing and CRM. With Cincom solutions, we will undoubtedly find a fast growing market of Russian business” - announced Dmitry Vedev , Marketing Director of I.T. Co.
For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specialises in high value, low risk solutions with a rapid return on investment.
Cincom has helped clients such as Barclay's Bank, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Milacron, Rockwell Automation and Trane. The company's European Department is headquartered in the UK.