MFC network of the Kaluga region, automated through the development of I.T. Departmental systems Co. is recognized as one of the most advanced in Russia.
The formation of the MFC network has been finished in the Kaluga region. At this point more than 30 MFCs and over 70 geographically separate divisions (TOSP) automated through the development of I.T. Departmental Systems are opened in the region.
Let us remind that in 2014 I.T. Co. developed and implemented an information system based on Poltava-MFC IS at the commission of the Kaluga region MFC. The works were carried out within the pilot project of the Ministry of Economic Development of the Russian Federation on the launch of the MFC under the new unified brand "My Documents". The system is integrated with all digital public services, such as the unified identification and authorization system, IAS "PSQM", unified public service portal, register of public services, system or interdepartmental communications, universal electronic card. The portal of the Kaluga Region MFC was also established where the applicant can get all the information on the provision of services, and the MFC office was equipped with an electronic queue and a system of future appointments for the center of public services.
At the moment, about 1800 requests for services and consultation are created through the MFC AIS every day. During 2015, more than 203 thousand applications were submitted via AIS MFC, more than 80 thousand of which –electronically. For comparison, the same figure in 2014 was just over 5 thousand.
The region's Ministry of Information Society Development notes that completion of the network formation allowed the MFC to provide accessibility and comfort in the provision of public and municipal services in the short term. This fact is also confirmed by the research results. Thus, the number of people receiving state and municipal services on the principle of a single window, approached 99%. The quality of service has also improved: the waiting time is less than 15 minutes, the level of citizens' satisfaction with the services rendered by the centers was 87% with the 70% planned. In addition, the Kaluga region initiated the creation of offices for providing state and municipal services in libraries and post offices in remote locations.
According to the Ministry of Economic Development of the Russian Federation, a network of MFC in the region is recognized as one of the most advanced in the Russian Federation and is the leader in supplying the state budget with public fees per capita (in 2015, the regional budget received more than 113 million rubles). Director of the Department of State Regulation in Economy of the Ministry of Economic Development of Russia Alexei Khersontsev noted that the Kaluga region had paid great attention to the development of the MFC network. "It was possible to establish centers with high culture of public service, a friendly and trusting atmosphere", - he stressed.
The Kaluga region MFC is planning to continue working on the improvement of the satisfaction of residents and the quality of services and to supplement the list of services with twenty four new ones. It will also include new services such as receiving hunting licenses through a single window.
About IT Departmental Systems
I.T. Departmental Systems Co. was established in 2008 as a result of the reorganization of the I.T. Co's business unit specializing in public authority informatization goals.
I.T. Departmental Systems Company has skills in the development and implementation of specialized IT solutions for state run public authorities. The company holds a license for creation of protected information systems issued by the Federal Security Service of Russia (FSB) and Federal Service for Technology and Export Control (FSTEC). The company is staffed with over 50 professionals.
For more information please visit the website: http://vs.it.ru/